Terms and Conditions of keys-bolvia.com

Last updated: January 1, 2025

Welcome to keys-bolvia.com, platform operated by Landinbig LTD, a company registered in the United Kingdom (hereinafter, "the store"). By accessing, browsing, and making purchases on this website, the user (hereinafter, "the customer") fully accepts these Terms and Conditions, which govern the contractual relationship between the store and the customer regarding the acquisition of digital products and services offered on the platform.

1. Supplier identification

Landinbig LTD is a legally incorporated entity in the United Kingdom, responsible for the operation of keys-bolvia.com. For inquiries, complaints, or notifications, the customer can contact us through the official channels published on the website.

2. Description and nature of the products

The store sells digital products such as activation keys, account access, licenses, guides, digital resources, and other related services.
Each product comes with a detailed technical description, specifying its nature, permitted use, duration, license type, compatibility, and any other relevant features.
The customer is responsible for reading and understanding the description of each product before making the purchase. The acquisition of a key, access key, or digital resource does not imply the transfer of intellectual property, but only the right to use it in accordance with the terms of the original manufacturer or supplier.

3. Purchase and delivery process

The purchasing process is carried out entirely online. The customer must provide accurate and up-to-date information for proper processing of the transaction and delivery of the product.
The delivery of digital products is carried out by electronic means (email, user panel, download link, etc.) within a maximum period of 24 hours after payment confirmation, except in cases of force majeure or technical incidents beyond the store's control.
The store is not responsible for delays resulting from payment system issues, external platform outages, errors in customer-provided data, or unforeseen circumstances or force majeure.

4. Warranty and support

4.1. Product Warranty

• For products consisting of activation keys, licenses or digital codes, the operating guarantee is 3 calendar days from delivery. During this period, the customer may request a change or replacement of the key only in the event of a proven malfunction, providing appropriate evidence (screenshots, error messages, etc.).
• For products consisting of access, accounts, memberships or other similar services, the guarantee of operation is 30 calendar days from delivery, provided that use has been in accordance with the established conditions and no misuse, improper manipulation or violation of supplier policies is detected.
• The warranty does not cover cases where the product has been used in bad faith, resold, shared, tampered with, or in violation of the manufacturer's or supplier's policies.

4.2. Technical support

The support offered by the store is limited exclusively to the assistance in the activation process of the purchased product.
Technical support is not provided for operation, configuration, advanced usage, compatibility, upgrades, reinstallation, or support for third-party software, services, or platforms.
The customer is responsible for having the knowledge and resources necessary for the proper use of the purchased product.

5. Permitted use and restrictions

• Products identified as “retail,” “business,” or “enterprise” are authorized for commercial, corporate, or institutional use, in accordance with the terms of the applicable license.
• Products not expressly identified for commercial use are intended solely for personal, educational, research, or household purposes.
• This Resale, assignment, transfer, sublicensing or distribution is strictly prohibited of products purchased in the store. If resale or unauthorized use is detected, the store reserves the right to suspend, deactivate, or revoke access, password, or license, as well as terminate the offending user, who will lose the right to future purchases and will not be able to claim any refund.
• If a user makes a repeat purchase after being banned for the violation, the store will not deliver the product and will not issue any refund, which constitutes a permanent sanction.

6. Protection of personal data

The store collects and processes customer personal data solely for the purposes of managing purchases, delivering products, handling complaints, and complying with legal obligations.
Data processing is carried out in accordance with current regulations in Bolivia, the United Kingdom, and the privacy policy published on the website.
Customers may exercise their rights of access, rectification, cancellation, and objection by submitting a written request to the store's official channels.

7. Intellectual property

All products, brands, trade names, logos, images, text, and digital resources offered in the store are the property of their respective owners and are protected by national and international intellectual property laws.
The purchase of a digital product from the store grants only the right to use it in accordance with the specified license, and does not imply any assignment, transfer, or authorization to modify, copy, distribute, or commercially exploit the product outside of the permitted terms.

8. Jurisdiction and dispute resolution

Any controversy, conflict, or claim arising from the interpretation, compliance, or execution of these Terms and Conditions shall be resolved in accordance with the current legislation of the Plurinational State of Bolivia and, where applicable, the legislation of the United Kingdom.
The parties submit to the jurisdiction of the competent courts of La Paz, Bolivia, or the courts of the United Kingdom, as applicable, waiving any other jurisdiction that may apply.

9. Modifications to the Terms and Conditions

The store reserves the right to modify, update, or supplement these Terms and Conditions at any time, notifying you of changes through the website.
Continued use of the platform and new purchases imply acceptance of the changes made.

10. Refund Policy

The store does not make refunds under any circumstances, except in exceptional cases that will be evaluated and approved at the discretion of the administration.
If a refund is approved, it will be made via international transfer, and the customer is responsible for all fees, commissions, and costs associated with the transaction.
The refund amount will be calculated in US dollars (USD) at the parallel exchange rate or in USDT, according to the official Central Bank of Bolivia (BCB) exchange rate in effect on the day of the refund, if the original payment was made by QR code.
If payment was made by credit or debit card, the refund will be issued directly to the card used.
All refund requests must be submitted in a handwritten, scanned, and signed letter by the customer, justifying the reason for the request. The store reserves the right to accept or reject the request after review.
Refund requests will not be accepted due to misuse, ignorance, subjective dissatisfaction, change of mind, unspecified incompatibility, or any cause other than a proven defect in the delivered product.

By making a purchase at keys-bolvia.com, the customer declares that he or she has read, understood, and fully accepted these Terms and Conditions.